Microsoft Excel specialists

Course Cancellation Policy

A course booking is considered final when received in writing (online, email, fax or post) by AbleOwl, and can be cancelled up to ten working days before the course. After that, payment is expected in full and no refund will be given. All cancellations must be notified in writing, i.e. post, fax or email. Another delegate may be substituted at any time.


Privacy Policy

Your privacy is important to us at AbleOwl. We want to be sure that you understand how we collect and use information about our customers. This Privacy Policy tells you what information we collect, what we do with it and your rights to view, correct or change it.

The Office of the Privacy Commissioner (http://www.privacy.org.nz) provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.

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AbleOwl operates the website www.ableowl.com. As part of our operations, we may gather certain types of information about the users of our sites:

  1. Personally-identifiable information: This is provided by you when you register for services that we offer. Providing this information will always be optional for you. However, some services may not be available to you if you choose not to provide it.
  2. Aggregated data: This information is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally-identifiable information that you may have provided.

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We will not share the information that we collect with any third parties, apart from in the following circumstances:

  1. The information may be hosted with a service provider. Our agreements with them protect the information that we collect from any use by them that we have not authorised.
  2. The aggregated data (not the personally-identifiable information) may be shared with third parties such as advertisers or business partners.
  3. Your personally-identifiable information may be shared with third parties when we believe in good faith that we are required to do so by law.
  4. If we have received your prior permission (which we would usually do at the time of collection), we may share the information with specified third parties.

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We have collected this information in order to provide the best possible service to you while you are visiting our site. To this end we may use the information that you provide for the following purposes:

  1. To verify your identity if you need help with a forgotten password or you are having login problems with one of our site services.
  2. To process any transactions that you might make on our site.
  3. To help provide any other services that you have requested.
  4. To offer the most relevant information suitable to you and your interests.
  5. For any marketing, promotional, publicity, direct marketing or market research that we might undertake.
  6. For any other purposes for which you have given permission.

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A cookie is a small file that resides on your computer and is recognised by our server when you visit our sites. A cookie does not provide us with any personally-identifiable information. It provides us with details such as your IP address and the last country you visited on our site. These are the only uses we make of cookies. However, it is helpful for us to have this information, to be able to offer you better service on our site.

If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. You will still be able to visit our site.

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This Privacy Policy only relates to our site. You should be aware that we are not responsible for the practices of our advertisers or business partners. Our site may contain links to other sites. You should check their privacy policies before providing personally-identifiable information to them or any other third party.

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You will always have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.

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In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time. We will notify site users of any changes to the Privacy Policy.

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The Privacy Act of 1993 gives you the right to access and correct information we hold about you. To find out more about how to do this, please contact us at AbleOwl by emailing info@ableowl.com.